My Mountain Dream/ Reservation Policy

Check-In Time 04:00 PM

Check-Out Time 10:00 AM

1.RESERVATION   (NO PETS AND NO SMOKING IN CABIN and must be 25 years old or older to reserve cabin) 

 

PAYMENT REQUIREMENTS - A VALID CREDIT CARD MUST BE USED FOR INITIAL PAYMENT: 

 Payment of half of total due is required on a credit card to secure reservation and will be credited towards the total rental amount.  

Guest(s) understands that Owner will only accept reservations from responsible adults 25 years of age or above.  

Guest(s) whose name is on the reservation will remain responsible for all other Guest(s), children and/or visitors during the entire rental of subject property.  Balance must be paid in full thirty (30) days prior to arrival date. If the balance is not paid by this deadline, the reservation may be canceled by owner and all monies collected will be forfeited by Guest(s).  All checks must clear the owner's bank account by balance due date specified on Guest(s) reservation. Reference the reservation TRANSACTION ID in the memo section of check when submitting. Please allow ample time for delivery.  Preferred payment method of the balance is accepted by:  Visa, MC via Paypal , Zelle cash app or check.

   

RESERVATION CHANGES – Once a reservation is confirmed, it may be moved or rescheduled up until thirty (30) days of arrival.

 

CANCELLATIONS – All Cancellations must be completed in writing (Email, Fax or Certified Mail). Cancellations are not considered complete until Guest(s) receives confirmation email from Manager. Guests may cancel without penalty up to 48 hours after reservation is made. After a 48-hour grace period, $200.00  of down payment is nonrefundable. If Guest(s) cancels less than thirty (30) days prior to arrival date for standard properties and sixty (60) days prior to arrival date for lake properties, the Guest(s) entire payment will be forfeited.

 

SECURITY – The primary credit card or any other type of credit card provided for payment may be used as form of security if damages exceed above $500.00 that the $60 damage ins covers. The Manager/owner is authorized to charge this credit card for any Guest(s) requests, fines, fees and/or additional services due to guest neglect, misuse and/or damage. 

 

RATES – Published rental rates do not include, taxes, cleaning fees, pet fees, Damage Protection Waiver, reservation fee or any additional requested services.  Nightly rates are subject to change without notice based on season and/or occupancy levels. Once Guest(s) has secured a rate, it will not change unless the reservation is modified by the Guest(s). 

 

TAXES – Applicable State and Local taxes will be added to reservation nightly rate, cleaning charge and/or mandatory fees and charges. Optional services or pass through charges collected on behalf of a vendor may be exempt.  

 

SPECIALS, PROMOTIONS and DISCOUNTS – Owner may offer different types of savings. Any special, promotion or discount must be requested at the time of booking and will not be applied after reservation is confirmed or paid in full. 

                                                                                                                                                                          

DAMAGE PROTECTION WAIVER – Each reservation includes a non-refundable Damage Protection Waiver of $60. This optional waiver is designed to protect the Guest(s) and Owner(s) from charges due to accidental damage only. The waiver can provide up to $500.00 to repair accidental damages (beyond normal wear and tear). If any damages surpass $500.00, additional charges will be applied to the credit card on file and written documentation will be sent to the Guest(s) of record. If damages are determined to be caused by the willful misconduct, misuse and/or pets, the Waiver will be voided on the grounds of intentional act(s), gross negligence, willful and wanton conduct by Guest(s) and/or Licensee of Guest(s) and/or visitor(s). These occurrences will result in the Guest(s) credit card on file being charged in full for any damages and management fees. The waiver does not cover any additional management fees and/or fines. ALL ACCIDENTAL DAMAGE MUST BE REPORTED TO SHERRY CALLAHAN / OWNER BEFORE GUEST(S) DEPARTURE TO QUALIFY FOR PROTECTION. 

 

PETS - PETS ARE NOT ALLOWED.

 

CONFIRMATIONS – Reservation confirmation will be sent via email to Guest(s). Please read the confirmation email for accuracy including occupancy dates, pricing, mailing address, phone/e-mail contact information and any other accommodation requests. Information changes and/or errors should be reported within 24 hours of confirmation. 

 

REFUNDS – All eligible refunds will be issued to the credit card on file. Cash Refunds are not available. Refunds and/or rate adjustments are not made for any inconveniences. No refunds and/or rent reductions will be made due to failure of appliances and/or equipment, early departures, delayed arrivals and/or inclement weather. If applicable, refunds will require an additional Reservation Change Fee. Owner shall have the sole right to select such replacement rental property for bookings. Guest(s) will be refunded any difference in cost or will be responsible for any additional costs above collected balance. 

Any credit issued will be for the original amount collected. 

 

AVAILABILITY – If a property becomes unavailable prior to occupancy due to circumstances outside of owners control or , major mechanical failure and/or loss of utility (electricity, gas, water), Owner  reserves the right to relocate Guest(s) to a different rental property, reschedule, or issue a credit for future use before offering a refund. If there are not any comparable options, a full refund will be given without any penalties. 

 

2. OCCUPANCY 

 

CHECK-IN TIME IS 4:00 PM – Guest(s)  directly at the property and access to cabin via keyless code sent prior to arriving at cabin..  Owner will use every resource available to have the property ready for guest occupancy at noted check-in time, however, Owner cannot guarantee the exact time of occupancy due to possible interruptions. No concessions, rate reductions and/or refunds will be made for postponed occupancy due to conflicts out of owner's control. 

 

CHECK-OUT TIME IS 10:00 AM – Check-out is strictly enforced so that owner has adequate time to prepare the rental property for the next scheduled Guest(s). 

 

ALL CHECK-OUT INSTRUCTIONS MUST BE COMPLETED PRIOR TO DEPARTURE. Failure to complete check out instructions will result in additional housekeeping charges. 

 

EARLY ARRIVALS and LATE CHECK OUT – These options may be available upon request and should be pre-arranged. Guest(s) understands that these options are not guaranteed unless purchased in advance. 

 

EXTENSIONS and HOLDOVERS - Guest(s) must contact the owner/host  as soon as possible to extend reservation or if Guest(s) has become held over for any reason. The current nightly rate will be added to the reservation for each additional night. Hourly hold overs will be charged $25.00 per hour up to 3:00 PM and after 3:00 PM, the full nightly rate will apply. 

 

OCCUPANCY – A LIST OF ALL OCCUPANTS (overnight Guests and Visitors) MUST BE INCLUDED WITH THIS AGREEMENT PRIOR TO OCCUPANCY. 

 

Advertised nightly and weekly rates are FLAT RATE PRICING. Guest(s) agree that no more than the number of authorized people shall occupy the property. If the rental property is occupied by more than the number indicated on the Confirmation, the violation will result in additional charges for eviction of the cabin. Guests agree to pay an additional $100.00 per guest per night if additional guests occupy property without confirmed notification on reservation. 

 

A Visitor of the Guest(s) may occupy the property on a temporary basis only. Visitors may not occupy the property beyond 10:00 PM or stay overnight without being registered with the owner and paying the additional guest charge. NO HOUSE PARTIES or EVENTS. If evidence of misuse or violation of this occupancy agreement is discovered at any time, the Guest(s) of record will be charged accordingly or immediately evicted. 

 

Special events are prohibited without prior written authorization by the Owner/Host

 

DOOR CODE ACCESS CODES and KEYS – our cabin is equipped with keyless entry. Guest(s) will be issued a door code prior to their arrival. ( actual keys are available in the key lock,  code will be given if needed in the case of lock failure)   The  cabin is  privately owned and Guest(s) are responsible for lost, misplaced and/or stolen keys. The property must be re-keyed in the event that key(s) are lost, misplaced, stolen or not returned for any reason. The Guest(s) will be responsible for the cost of replacing and/or re-keying the subject property. Owner will use a professional locksmith to rekey all exterior doors.  Costs vary based on quantity. 

 

REPAIRS – SERVICE CALLS – EMERGENCY MECHANICAL FAILURE – Guest(s) must report any inoperative equipment or needed repairs to the Owner as soon as possible. Non-Emergency maintenance requests will be addressed during  daytime hours . Owner will make every reasonable effort to have repairs completed quickly and efficiently. Owner reserves the right to move Guest(s) to another rental property if deemed necessary and is subject to availability.  Guest(s) understands and agrees that the owner,  hired staff and/or Contractor, may enter the rental property at any reasonable time to make any needed repairs. Guest(s) understands and agrees that Owner cannot guarantee against mechanical systems failure during occupancy. No refunds, concessions and/or rate adjustments will be made for these unforeseen circumstances.  

Guest understands there is a minimum of $75.00 or total cost of service call if a repair technician is requested and finds that the equipment is in working order and the problem was due to the Guest(s) oversight or user error. 

 

3. HOUSE RULES 

 

QUIET TIME – Guests agree to keep noise to a minimum inside and outside the home from 10PM to 8AM. Outdoor fireplaces, fire pits, games and hot tubs included. Sound can travel a long way in mountains and may disturb unseen neighbors.  Guests will be allowed one warning before reporting to the local authorities.  

 

TRASH and LITTER – All trash must be bagged and placed in the trash cans or trash bins made available at the property. If trash cans are full upon arrival, please contact Owner. If Guest(s) fills trash cans beyond capacity during occupancy, it is the Guest(s) responsibility to remove additional trash and dispose of it at a local reciprocal trash station. Advanced Disposal is located in Mineral Bluff, North on HWY 60, 10169 Lakewood Highway, Mineral Bluff, GA 30559 . If litter such as trash remnants, cigarette butts, cans, bottles, etc., are discovered after occupancy, an additional housekeeping fee and/or fine will be assessed and charged to the Guest(s) credit card of record. 

 

FIREARMS, FIREWORKS and ATV’s – These items are strictly prohibited for recreational purposes on the rental property. If any evidence is discovered that Guest(s) have used these items on the rental property, Guest(s) agrees and understands that they will be fined up to $500.00 or more, depending on circumstances, per instance. Guest(s) will also be responsible to pay for and/or repair any damages associated with the use of these items. ATV’s should NOT be stored on the rental property or used on the rental property at any time. 

 

SMOKING – SMOKING IS NOT PERMITTED INSIDE THIS PROPERTY!!! Smoking is only permitted outside, and cigarette butts should be disposed of in ashtrays and/or designated areas not in the yard or driveway!. $500.00 minimum fine, or more, depending on circumstances, when smoking is discovered inside a cabin.  ALL CIGARETTE BUTTS MUST BE FULLY EXTINGUISHED, BAGGED AND PLACED IN THE OUTSIDE TRASH CAN.  

 

4. AMENITIES 

 

ACCOMMODATIONS AND AMENITIES – This property is privately owned, furnished and equipped by the Owner.   Each property is cared for by a team and/or individual housekeeper and is always inspected within at least ten (10) days of arrival and immediately after departure. If Guest(s) require special appliances and/or equipment, please bring them or make arrangements with the owners staff prior to arrival. Under no circumstances shall furniture, bedding, mattress pads, utensils or any other items supplied with the rental property, to be taken out, transferred from one rental property to another rental property, moved and/or rearranged. In certain areas of each rental property, there may be locked locations used by the Property Owners for personal storage and/or housekeeping supplies. These areas are not included in this rental. Please do not move furnishings or tamper with locked areas. Such behavior will result in a fine starting at $100.00 or more depending on circumstances.  

 

LINENS and ADDITIONAL LINEN SERVICES – A full supply of linens is provided in each property. Bed linens and bath towels are not changed during your stay. A washer and dryer are  there for you to use.  Bath towels should not be removed from the property or used for the lake, river or cleaning purposes. Stained, misused, or missing linens will be replaced at Guest(s) expense. 

 

START UP SUPPLIES - Bath soap, shampoo & conditioner, 2 toilet tissue rolls per bathroom, 1 roll paper towels , dish soap,  2 dishwasher pods and 4 trash bags are provided but are not replenished during stay.  

 

SATELLITE, CABLE TELEVISION and ELECTRONICS –  Owner cannot guarantee any programs, events and/or subscription levels. Guest(s) should not attempt to use Pay Per View services, remove any locked channels or download movies over the internet.  Under no circumstances shall Guest(s) disconnect and/or reconnect any electronics. Please do not tamper with the wiring or modify configuration to add a gaming system or other devices.  

Guest(s) will be responsible for technical service calls to reconfigure wiring.   

 

TELEPHONE and INTERNET ACCESS –Cabin is equipped with a telephone line and number.  Guest(s) agree to make all long-distance calls with a calling card or by calling collect with the assistance of an operator. No long-distance calls can be made from the rental property’s phone.  Owner cannot guarantee the speed or proper operation of the internet service. 

 

GAME ROOMS –  Please respect the condition of these amenities and do not rough house or play hard around them. Children should always be monitored while using these amenities. Damage due to misuse will result in repair and/or replacement cost at Guest(s) expense. 

 

GRILLS –  Propane grills should be turned off after each use. Never use charcoal in a propane grill or move the grill to any other location. Gas grill should be cleaned out after each use.  And the cover be put back on after it has cooled down.

 

HOT TUBS – ALL TUBS ARE DRAINED AND REFILLED AFTER EACH RESERVATION. There is a $75.00 convenience charge if Guest(s) requests that the hot tub is drained, cleaned, refilled and/or balanced during occupancy. Guest(s) must observe any posted safety information. The cover must be in place and latched when the hot tub is not in use. In addition to adhering the hot tub cover after each use, also add a capful of shock enhancer in the hot tub after every use to ensure proper sanitation. Children under the age of 18 are not allowed to use the hot tub without constant adult supervision. Temperature of the hot tub should NEVER be elevated above 104 degrees.  Pregnant women and young children should not use the hot tub without first consulting with a physician. Persons with injuries and/or medical conditions should consult a physician prior to using the hot tub. Extreme care should be taken to ensure that hair and clothing does not become entangled in the drain(s).

 

INDOOR FIREPLACES, EXTERIOR FEATURES and FIREWOOD – Indoor fireplaces and exterior features are available in this cabin. 

 

Gas Log Fireplaces – NEVER rearrange or tamper with gas logs. This is a major safety issue and could be hazardous to your health.  Tampering with gas logs will result in additional charges and/or fines. Gas fireplaces can be used but are not serviced May (Memorial Day weekend) through September (Labor Day weekend). Tampering with or rearranging gas logs. Guests will be responsible for service fees to have gas company repair. 

 Guests must provide their own firewood for any outdoor fire pit and only use Bag Logs for the porch fireplace.   (June 1, 2022)

Wood Burning Fireplaces and Outdoor Features – Always remember to always check to make sure that the flue is open and start with a small fire and build up to desired size. NEVER overload wood burning fireplaces or outdoor features. NEVER USE GAS accelerant. Guests may use a starter log. Always make sure the fire is completely extinguished after each use. 

 

 

5. SAFETY 

 

RESPONSIBILITY – Guest(s) shall survey home and become familiar with ALL exits, fire extinguisher locations, amenities, furniture placement and potential dangers.  Guest(s) agree that Owner  shall not be liable for damages arising from injury to persons or property, or loss of life sustained in or about the rental property and improvements thereon, or on the roads.

 

 

 

6. WEATHER 

INCLEMENT WEATHER – It is the Guest(s) responsibility to monitor the weather and road conditions prior to arrival. Guest(s) may contact the owner to inquire about conditions understanding that the owner cannot predict the weather and/or road conditions throughout the region.  Road conditions can change rapidly and/or remain impassible for extended periods of time. 

the owner will allow Guest(s) to reschedule prior to seventy-two (72) hours of arrival. If Guest(s) does not reschedule within this time frame, the agreement will not be changed or altered in any manner. 

 

If Guest(s) becomes held over, the full nightly rate will be charged for each additional night. It will become the Guest(s) responsibility to pay for any additional services requested. 

Guest(s) arriving during this time and checking in (acceptance of keys/taking occupancy of the property), understands they are proceeding at their own risk and should make the appropriate arrangements. Guest(s) who do not show, turn around and/or depart early, will be voluntarily forfeiting the reservation. 

Guest(s) understands that power outages can occur at any time for many different reasons, including weather included, and that the owner is not responsible for outages caused by forces out of the owners control. 

 

 

7. PROVISIONS 

 

INTERFERENCE – Neither Owner nor staff shall be liable for events beyond their control which may interfere with Guest(s) occupancy, including but not limited to acts of nature, governmental agencies, fire, strikes, war, inclement weather and/ or construction noise from nearby sites. Circumstantially NO REBATES, CONCESSIONS OR REFUNDS will be offered. 

 

RIGHT OF ENTRY – Guest(s) agrees that the owner or staff reserves the right to enter the rental property to conduct an inspection at any time, for any reason.  

 

INDEMNIFICATION and HOLD HARMLESS – Guest(s) agrees to indemnify and hold harmless the Owner and staff for any liabilities, theft, damage, cost and/or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Guest(s) use and occupancy of the rental property. This is including, but not limited to, any claim or liability for personal injury and/or damage and/or theft of property which is made, incurred and/or sustained by Guest(s). The terms “Owner" and “Staff,” as used in this Agreement, shall include their heirs, successors in interest, assigns, employees, Managers and Representatives where the context requires or permits. The terms “Guest(s),” “Licensee of Guest(s),” as used in this Agreement, shall include Guest(s) heirs, successors, assigns, Guest(s), invitees, representatives and any other persons on the rental property during Guest(s) occupancy (without regard to whether such persons have authority under this Agreement to be at the rental property), where the context requires or permits. 

 

VIOLATING COUNTY, CITY ORDINANCES or TERMS OF THIS AGREEMENT and EXPEDITED EVICTION – Guests agrees to abide by all county and/ or city ordinances which obligate(s) the occupant to abide by all of the requirements of the (Short-Term Rental) ordinance, and other City ordinances, state and federal law, and that such a violation of any of these rules may result in the immediate termination of the agreement and eviction from the premises, as well as potential liability for payment of fines levied. At any time, the owner may terminate this Agreement if Guest(s) violates any of the conditions set forth herein. Upon notice of termination of this Agreement, Guest(s) shall vacate the premises immediately and forfeit all rents.  A material breach of this Agreement by Guest(s), which is in sole determination of the Manager(s), results in damage to the Premises, personal injury to Guest(s) or others, a breach of the peace, a nuisance to others and/or a violation of criminal law or local code, shall be grounds for termination of Guest(s) tenancy. Violation of any of the rules contained herein will result in IMMEDIATE EVICTION AND FORFEITURE OF RENT. 

 

DENYING PAYMENT, ADDITIONAL FEES and/or FINES – If owner must obtain legal advice or counsel for matters arising from payment discrepancy involving a Guest(s) or Vendor Payment(s) such as a credit card company, Manager(s) will seek rightful payment and/or collection. If disputes are transferred from Manager’s office to a collection team and/or attorney, Guest(s) of record will become responsible for all charges proved to be their responsibility including cost of collection and/or legal services. 

 

DISPUTES – This Agreement shall be governed by and interpreted in accordance with the laws of the State of Georgia and shall be treated as though it were executed in the County of Fannin, State of Georgia. Any action relating to this Agreement shall be instituted and prosecuted only in the Fannin County Superior Court, Fannin County, Georgia. Guest(s) specifically consents to such jurisdiction and to extraterritorial service of process. 

 

8. ACCEPTANCE

 

ACCEPTANCE and CREDIT CARD GUARANTEE –  Upon submitting a reservation over the internet or by phone, Guest(s) has entered into a binding contract outlined by the Terms and Conditions of this Agreement. Upon submission, Guest(s) are authorizing  "Sherry H Callahan"  to bill charges relating to the rental and use of property. Guest(s) accepts and understands that all liability and costs associated with damage due to Guest(s) negligence, misuse of property and/ or missing items is Guest(s) responsibility. Additional charges will be billed to the Guest(s) credit card on record or submitted for collections through the Fannin County system if payment is declined. All credit card sales are final. Guest(s) understands and agrees to the Cancelation policies and Refund policies outlined herein.  

To finalize reservations, confirm and/or fill in the information below. A copy of this signed agreement and any further notices or additional information will be provided in confirmation emails to follow or upon arrival or by request.  

 

THIS AGREEMENT MUST BE SIGNED PRIOR TO GUEST OCCUPANCY or by making your reservation online and clicking you agree to terms.  ALL CANCELLATIONS MUST BE MADE IN WRITING, E-MAIL, FAX or CERTIFIED MAIL. Reservation must be paid in full by 30 days prior to arrival date.  There are no refunds for cancellations after 48 hours of reservation confirmation.  

My Mountain Dream /Cancellation Policy

Effective for all reservations made after 5/27/2020

CANCELLATIONS- All Cancelations must be completed in writing ( Email, or Certified mail) Cancellations are not considered complete until Guest (s) receives confirmation email from the Owner.  Guests may cancel without penalty up to 48 hours after reservation is made. After 48 hours grace period, $200.00 of your payment is non refundable. If Guest (s) cancels less than thirty (30) days prior to arrival date the Guest (s) entire payment will be forfeited.